Warranty Policy

1. When Warranty Coverage Applies

A warranty is available only if the product listing specifically states that the product carries a warranty. The listing or accompanying warranty information will determine the coverage period, covered parts, applicable conditions and claim procedure.

If no warranty is stated for a product, this website does not promise an additional seller warranty for that product. This does not remove statutory rights or remedies available to a customer under applicable law.

Customers should check the product page before ordering and retain the order confirmation, invoice or receipt and any warranty information supplied with the product.

2. Product Categories and Coverage

Electronics components, sensors, circuit boards, Arduino-compatible products, robotics kits, motors, motor drivers, power supplies, cables and accessories may have different warranty terms depending on the item and supplier. Coverage should not be assumed to be identical across categories.

For a kit containing multiple components, the warranty may apply only to specified components and may not cover every item, consumable, wire, connector or accessory. The specific listing or warranty statement controls the coverage offered for that product.

Custom 3D-printed articles and personalised products do not carry a warranty unless the product listing specifically states otherwise. Normal variation in surface finish, colour, texture or appearance inherent to 3D printing is not by itself a warranty defect unless it materially affects the product's stated function or description.

3. What a Warranty Claim Should Include

Contact support@nextgeninventors.com or call 9315176913 and provide the order number, product name, purchase date, a clear description of the fault and photographs or video where useful. Include the invoice or proof of purchase and any warranty reference supplied with the product.

For electronic or robotic products, explain the power source, voltage, wiring, connected components, software or firmware changes, and the steps taken before the issue appeared, where relevant. This helps assess whether the issue relates to the product or to installation, wiring, configuration or external equipment.

Do not send a product for inspection or return before contacting us and receiving instructions. Keep the product, packaging, accessories and any included documents while the claim is being reviewed.

4. Assessment and Possible Resolution

After receiving the claim, we may request further information or arrange an inspection, troubleshooting step, return or supplier/manufacturer assessment, depending on the product and stated warranty terms.

If the claim is approved, the available resolution will follow the warranty terms for that product and applicable law. Depending on the circumstances, this may involve repair, replacement of a covered part, replacement of the product or another appropriate remedy.

Approval and resolution depend on the actual product listing, evidence of the fault, the stated coverage and any relevant inspection. We will communicate the outcome and next steps to the customer.

5. Situations That May Not Be Covered

Unless the specific product warranty states otherwise or applicable law requires otherwise, warranty coverage may not extend to damage caused by misuse, incorrect voltage or polarity, short circuits, incorrect wiring, improper assembly, accidental drops, liquid exposure, burns, physical modification, unauthorised repair, unsuitable power supplies, incompatible equipment, negligence or use outside the stated specifications.

Warranty coverage may also exclude consumable items, normal wear and tear, cosmetic changes that do not affect stated functionality, damage caused by external events, or faults arising from software, firmware or third-party equipment not covered by the product listing.

These examples are not a substitute for the actual warranty terms. A claim will be assessed against the coverage expressly stated for the product and any consumer rights that cannot legally be excluded.

6. Electronics and Robotics Safety

Electronics and robotics products may require suitable technical knowledge and careful handling. Follow the product instructions and stated voltage, current, polarity, load and operating limits. Disconnect power before changing wiring or assembling circuits where appropriate.

Damage caused by connecting a component beyond its ratings, shorting power rails, reversing polarity, using an unsuitable supply or making an unsafe modification may not be covered by a product warranty. Customers should seek competent technical help if they are unsure how to install or operate a product.

Any safety guidance in this section does not replace instructions supplied by the manufacturer or supplier for the specific product.

7. Shipping, Inspection and Warranty Timelines

Where a product must be returned or inspected, we will explain the applicable process after the claim is reviewed. Please package the item securely and include only the parts requested in the instructions.

Any time estimate for inspection, repair, replacement or supplier review depends on product availability, the nature of the fault and the relevant warranty terms. We will provide updates where reasonably practicable. A warranty claim is separate from the requirement to report a delivery issue within 24 hours under our Return & Refund Policy.

8. Relationship with Returns and Refunds

A warranty claim concerns coverage expressly offered for an eligible product. A return or refund request for a product received damaged, defective, incorrect or materially different from its listing is handled under the Return & Refund Policy, subject to applicable law.

Please report a delivery issue within 24 hours after delivery and include supporting evidence. The warranty policy does not restrict any consumer remedy that applies under law.

9. Contact Us

For warranty questions, please provide the order number and product name so we can check the applicable listing and warranty information.