Shipping & Delivery Policy

1. Order Processing and Dispatch

Orders are generally dispatched within 2-3 business days after order confirmation and payment verification. For cash-on-delivery (COD) orders, processing begins after the order is confirmed. A business day means a working day and excludes Sundays and public holidays observed by the relevant operation or courier.

Processing may take longer if an order requires confirmation, a product is temporarily unavailable, the delivery details are incomplete, or a customised product needs preparation. If a material delay or fulfilment issue arises, we may contact you using the contact details supplied with the order.

2. Estimated Delivery Time

Estimated delivery is generally 5-7 business days after dispatch. This is an estimate rather than a guaranteed delivery date. Actual transit time may vary according to the delivery PIN code, courier service availability, weather, public holidays, remote-area coverage, high-volume periods and other circumstances outside our reasonable control.

Dispatch time and transit time are separate: the 5-7 business-day estimate begins after dispatch, not when the order is first placed. If a shipment appears delayed beyond the estimate, contact us with your order number so we can help check its status.

3. Shipping Charges

Applicable shipping charges, where any, will be displayed during checkout before you submit the order. Charges may vary according to the delivery destination, shipment size or weight, and the options available for that order.

Please review the order summary before payment. If an unexpected delivery charge or destination restriction prevents fulfilment, we will contact you to discuss the available options rather than silently changing the order total.

4. Domestic and International Shipping

We offer domestic delivery and international shipping where the destination and product are supported by the options available at checkout. International shipping availability, charges and estimated delivery information may vary by country and destination.

International customers are responsible for checking whether the product may lawfully be imported into the destination country and whether any customs duties, import taxes, clearance charges or local fees apply. Such charges, where imposed by the destination authorities or carrier and not included at checkout, may be payable by the recipient. Customs clearance may also affect delivery time.

5. Address Accuracy and Delivery Contact

Please enter a complete and accurate name, address, PIN/postal code, country and reachable phone number. We rely on the details provided during checkout to prepare the shipment. An incomplete or incorrect address may delay delivery, cause a failed delivery attempt or result in the parcel being returned.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Tracking and Delivery Updates

Where tracking is supported by the courier, tracking information may be shared through the contact details provided with the order or made available through the relevant shipment update. Tracking scans may not appear immediately after dispatch and can take time to update.

Customers should monitor available tracking information and remain reachable for delivery-related calls or messages. A delivery status recorded by the courier may be used as part of our review if a parcel is reported as delayed, missing or delivered to an incorrect location.

7. Damaged, Missing or Incorrect Products

Please inspect the outer package and products promptly after delivery. Report a product that arrives damaged, defective, incorrect or materially different from its listing within 24 hours after delivery.

To help us assess the issue, email support@nextgeninventors.com or call 9315176913 and provide your order number, a clear description of the issue, photographs or video where relevant, and images of the parcel or shipping label if available. Please keep the product, packaging, accessories and any included documentation until we advise you on the next steps.

After reviewing the information, we will communicate the appropriate resolution in line with our Return & Refund Policy and applicable law. Reporting within 24 hours helps us investigate promptly and does not remove any consumer right that cannot legally be excluded.

8. Failed Delivery, Delays and Returns to Sender

Delivery may fail if the address is incomplete, the recipient is unavailable, the phone number cannot be reached or the carrier cannot access the destination. If a courier contacts you to arrange delivery, please respond promptly.

If a shipment is returned to sender or cannot be delivered, contact us so we can review the carrier status and discuss the available next steps. Additional delivery attempts or reshipment may depend on the circumstances and any applicable carrier charges. We will communicate any charge or action before proceeding where customer confirmation is required.

9. Contact Us

For questions about dispatch, tracking or delivery, contact us with your order number so we can locate the relevant order and assist you.