Return & Refund Policy

1. When a Return or Resolution May Be Considered

Return requests or other resolutions are considered when a product arrives damaged, defective, incorrect, or materially different from its product listing. Each request is reviewed based on the order details, the issue reported, the available evidence, product type and applicable law.

A preference change, accidental duplicate order, or dissatisfaction that does not relate to damage, defect, incorrect supply or a material difference from the listing is not ordinarily eligible under this policy. This does not affect any rights that may apply under law.

2. Reporting Window and How to Contact Us

Report the issue within 24 hours after delivery by emailing support@nextgeninventors.com or calling 9315176913. Please include your order number, the name of the product, a clear explanation of what is wrong, and photographs or video showing the issue where relevant.

Where possible, include photographs of the outer packaging, shipping label, product and any affected part. These details help us understand whether the issue may have occurred during transit or relates to the product supplied.

The 24-hour reporting window is intended to allow prompt investigation. It does not waive or reduce consumer rights that cannot legally be excluded.

3. Keep the Product and Packaging

Please retain the product, original packaging, accessories, manuals and any included parts until we have reviewed your request and provided instructions. Do not discard or materially alter the item while a claim is under review.

If further information or inspection is reasonably needed, we may ask for additional photographs, a short video or other details relevant to the reported issue. We will use the information to assess the request and determine an appropriate resolution.

4. Customised and 3D-Printed Products

Custom 3D-printed or personalised products are made or finished according to customer-selected or customer-provided specifications. They are non-returnable merely because a customer changes their mind or provides incorrect personalisation details, except where applicable law provides otherwise.

Custom products may qualify for a return, replacement or other resolution if they arrive damaged, defective or incorrect, or are materially different from the confirmed specifications. Minor variations in surface finish, texture, colour or appearance that are inherent to the process and do not materially alter the product are not necessarily defects.

5. Warranty

A warranty applies only where a warranty is specifically mentioned on the relevant product listing. If a listing states a warranty, its duration, coverage, exclusions and claim process will be governed by the details shown with that product.

Where no warranty is stated on the product listing, no additional seller warranty is promised by this policy. This does not remove statutory rights or remedies that may apply under applicable law.

6. Review and Available Resolutions

After receiving the details, we will review the order and the reported issue. We may contact you for clarification or supporting evidence before deciding the appropriate next step.

Depending on the circumstances, product availability and applicable law, a resolution may include replacement, repair where appropriate, refund or another suitable remedy. We will communicate the outcome and any required return or collection instructions before asking you to send a product back.

Please do not ship a product back without first contacting us and receiving instructions. This helps ensure the return is linked to the correct order and sent using an appropriate method.

7. Refund Method and Processing Time

Where a refund is approved, it will generally be initiated to the original payment method where supported. For COD orders or cases where the original method cannot reasonably be used, we will contact you to arrange an appropriate lawful refund method and confirm the necessary details.

Approved refunds are generally processed within 5-7 business days after approval. This is our processing estimate; the time taken for the amount to appear in the customer's account may depend on the bank, payment provider or payment method.

We will communicate if additional information is needed to process a refund. Refunds are limited to the amount and items approved for refund, subject to applicable law and the specific resolution agreed.

8. Shipping Costs and Return Logistics

If a return or replacement is approved, we will explain the return, pickup or shipping arrangements relevant to the case. Responsibility for return shipping or other logistics will be communicated during review and handled in accordance with applicable law and the circumstances of the issue.

Please package any approved return safely and include the product and accessories identified in our instructions. Keep proof of shipment or pickup confirmation where available.

9. Contact and Complaints

If you are dissatisfied with the handling of a request, contact us with your order number and a summary of the issue so it can be reviewed. We aim to communicate clearly and handle genuine product or delivery issues fairly.