Privacy Policy

1. Who We Are and How to Contact Us

M/s Nextgen Technologies operates the website and online store. For questions, requests or concerns about this Policy or your personal information, contact support@nextgeninventors.com or call 9315176913.

2. Information We May Collect

Contact and identity details: name, email address, phone number and other details you choose to provide when placing an order or contacting us.

Order and delivery information: products ordered, order reference, billing and shipping address, delivery instructions, order status, return or cancellation requests and relevant customer-support communications.

Payment and transaction information: payment status, transaction reference, payment method and related confirmation details needed to manage the order. Payment credentials such as card or banking details may be collected and processed directly by the payment service provider rather than stored by us.

Technical and usage information: information that may be recorded when you visit the website, such as device or browser details, approximate usage data, security logs and cookie-related information, depending on the website configuration and tools in use.

Information you voluntarily provide: photos, videos or descriptions submitted to help us assess a damaged, defective, missing or incorrect product, and any personalisation information supplied for a customised product.

3. How We Use Information

We use information to receive and process orders, verify payments or COD requests, arrange dispatch and delivery, send order-related updates, respond to enquiries and provide customer support.

We may use relevant information to review returns, refunds and cancellations; investigate delivery issues; address complaints; maintain business and transaction records; prevent fraud or misuse; secure the website; troubleshoot technical issues; and improve our products and customer experience.

4. Legal Basis and Choice

We handle information for purposes connected with a requested purchase or service, our legitimate operational and security needs, consent where required, and compliance with applicable law. Where consent is the appropriate basis for a particular optional activity, you may withdraw that consent subject to legal and operational limitations.

You can choose not to provide certain information, but we may be unable to accept or fulfil an order, deliver a product, process a return or respond fully to a request if the information is necessary for that purpose.

5. When Information May Be Shared

We may share only the information reasonably needed with payment processors to complete transactions; courier and delivery partners to deliver orders; website hosting, technology, security and support providers who help operate the store; and professional advisers or authorities where necessary or legally required.

Information may also be disclosed to protect the website, customers or our legal rights, investigate suspected fraud or misuse, or comply with a valid legal process. We do not sell personal information as a business practice.

Third-party providers may process information under their own privacy terms and security practices. Their processing of information is governed by their applicable terms as well as any obligations that apply to them.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies to support essential functions such as the shopping cart, checkout, session management, security and preferences. Depending on the website's configuration, certain tools may also help understand website performance or usage.

You can manage cookies through your browser settings. Blocking or deleting certain cookies may affect the operation of the shopping cart, login, checkout or other website features.

7. Data Security and Retention

We take reasonable technical and organisational steps intended to protect information from unauthorised access, loss, misuse or alteration. No website, electronic transmission or storage method can be guaranteed completely secure, so we cannot promise absolute security.

We retain information for as long as reasonably needed to fulfil the purposes described in this Policy, manage orders and support requests, maintain appropriate business and tax records, resolve disputes, prevent fraud and meet legal obligations. Retention periods may vary according to the type of information and the reason it was collected.

8. Your Requests and Choices

You may contact us to request access to or correction of inaccurate personal information that you have provided, or to ask for deletion where appropriate. We may need to verify your identity before acting on a request.

We may retain certain information where required by law, necessary for transaction records, needed to resolve a dispute or necessary to protect legal rights. We will explain where a request cannot be fully completed, to the extent permitted by law.

9. Children's Information

Our store is not intended to invite children to submit unnecessary personal information. A parent or legal guardian should assist a child with purchases and provide any information needed for the transaction. If you believe a child has provided personal information inappropriately, contact us so we can review the matter.

10. External Links and Third-Party Services

The website may link to external websites or use third-party payment, delivery or technical services. We do not control the privacy practices of independent websites. Please review the relevant third party's privacy notice before providing information directly to it.

11. Changes to This Policy

We may update this Policy as our website, services or legal obligations change. The latest version will be published on the website. Continued use of the website after an update means the updated Policy will apply to subsequent use, subject to applicable law.