Payment & Pricing Terms

1. Product Prices and Price Display

Product prices are displayed on the relevant product page and in the checkout summary. The price shown for a product is intended to reflect the applicable product price, including taxes where required by law. Any additional amount, such as shipping or other checkout charge, will be disclosed before the customer submits the order.

The final amount payable is the total shown in the order summary before the order is placed. Customers should check the product, quantity, selected options, delivery destination, discounts and total payable amount before confirming the purchase.

Prices and availability may change over time. A price change ordinarily applies to future orders and does not change the price of an already confirmed order, except where a genuine listing or calculation error requires correction. If a material error affects an order, we will contact the customer and explain the available options before proceeding where practicable.

2. Taxes, Invoices and Other Charges

Applicable taxes will be reflected in the displayed price or checkout total in accordance with applicable law. Any tax treatment or invoice details will depend on the product, transaction and our applicable legal obligations. We do not represent that a particular tax registration or tax treatment applies unless stated on the relevant invoice or official business documentation.

Shipping charges, where applicable, are shown separately or included in the total at checkout before payment. For international orders, customs duties, import taxes, clearance fees or other charges imposed by the destination country or carrier may be payable by the recipient if they are not collected at checkout.

Customers should retain order confirmations and invoices or receipts issued for their transaction. If an invoice or transaction detail appears incorrect, contact customer support with the order reference.

3. Accepted Payment Methods

Payment options may include online methods made available at checkout by the payment service provider and cash on delivery (COD) where that option is displayed as available for the product and delivery destination. Available payment methods may vary by order, destination and provider availability.

Online payments are processed through the payment gateway or relevant payment provider. The provider may apply its own security checks, transaction limits, verification steps and terms. Customers should only enter payment credentials on the payment provider's secure payment interface and should never send passwords, PINs, CVVs or one-time passwords to customer support.

For COD orders, the customer must pay the amount shown in the order summary when the shipment is delivered. COD availability may be subject to confirmation and delivery-area restrictions.

4. Order Confirmation and Payment Status

An order is considered received when the website records the order and provides an order reference or confirmation. A payment initiation screen or bank debit alone does not always mean that the order has been successfully confirmed. Order processing may depend on the payment provider's confirmation and any required order verification.

If payment is pending, please check the order status and any confirmation messages before attempting another payment. Repeated payment attempts may result in multiple pending authorisations or debits.

5. Failed, Pending or Reversed Transactions

If money appears to have been deducted but the order is not confirmed, first check the order status and the transaction status shown by your bank, card issuer, UPI app or payment provider. Some failed transactions are automatically reversed, but the time taken depends on the provider and bank.

Contact support@nextgeninventors.com or call 9315176913 if the payment remains unresolved. Include your order reference, transaction date and approximate time, payment method, amount, and the transaction/reference ID. Do not send full card details, passwords, PINs, CVVs or OTPs.

We will check the order and available payment records and, where necessary, coordinate with the payment provider. If a payment was received for an order that cannot be fulfilled or was cancelled, any refund due will be handled under the applicable Cancellation Policy and applicable law. Bank or payment-provider processing times may affect when a reversal or refund appears in the account.

6. Duplicate Debits and Refunds

If the same order appears to have been charged more than once, please contact us with the order reference and the relevant transaction IDs. We will review whether the transactions represent completed payments, pending authorisations or duplicate successful debits.

Where a duplicate payment is confirmed and a refund is due, we will initiate the refund through the appropriate payment route. Refund processing generally takes 5-7 business days after approval; the time for funds to appear may depend on the bank or payment provider.

Refund eligibility for returns, damaged or incorrect products, and cancellations is explained in the Return & Refund Policy and Cancellation Policy. This policy does not remove rights or remedies that cannot legally be excluded.

7. Discounts, Offers and Promotional Pricing

Discount codes, promotions, bundles and special prices may have stated conditions, eligibility requirements, validity periods or product restrictions. The applicable terms will be shown with the offer or at checkout.

Unless the offer says otherwise, promotions cannot be combined with other discounts and cannot be applied retrospectively to an order already placed. We will not intentionally use misleading pricing representations; any correction to a genuine pricing error will be communicated to the customer.

8. Payment Security and Fraud Prevention

Do not share your payment password, banking PIN, OTP, CVV or full card credentials with anyone claiming to represent us. Our support team may request an order number or transaction reference to investigate an issue, but does not need your confidential payment authentication credentials.

We may pause or review an order where a transaction is flagged by the payment provider, payment cannot be verified or information appears inconsistent. If an order cannot be safely or lawfully processed, we may cancel it and refund any amount received for the cancelled order, subject to applicable law.

9. Contact for Payment Queries

For pricing, payment, failed transaction or duplicate-debit concerns, contact us using the details below and include your order reference wherever available.