Cancellation Policy

1. Customer Cancellation Window

You may request cancellation within 12 hours of placing an order, provided the order has not yet been dispatched. Contact us as soon as possible because an order may move into packing or dispatch during this period.

A cancellation request is not complete merely because an email or message has been sent. Cancellation is confirmed only when we acknowledge it. If an order has already been dispatched, cancellation generally cannot be guaranteed under this policy.

2. How to Request Cancellation

Email support@nextgeninventors.com or call 9315176913. Include your order number, the name used for the order and the phone number or email address associated with it. Clearly state that you are requesting cancellation.

We will check the order status and inform you whether it can be cancelled. Please avoid sharing full payment-card details or banking passwords in a cancellation request; the order reference and contact details are normally sufficient to locate the transaction.

3. Cancellation of Paid Orders and Refunds

If a paid order is successfully cancelled before dispatch, we will initiate a refund for the amount paid for the cancelled order. Refunds are generally sent to the original payment method where supported.

Refund processing generally takes 5-7 business days after approval. The bank or payment provider may take additional time to credit the funds, so the date the amount appears in your account may differ from the date we initiate the refund.

If a refund requires additional details, we will contact you using the information provided with the order.

4. Cash-on-Delivery Orders

If a COD order is cancelled successfully before dispatch, no product payment should be due for that cancelled order. If the order has already been dispatched, contact us promptly; cancellation may not be possible and the order may need to be handled under the delivery and return policies.

5. Customised or Made-to-Order Products

Customised or made-to-order products may begin preparation soon after order confirmation. You may request cancellation within the stated 12-hour window if the order has not been dispatched, but cancellation may not be possible after the product has entered a stage where it cannot reasonably be stopped or reassigned. We will review the order status and communicate the available option, subject to applicable law.

Please carefully check names, spellings, dimensions, colours, images and other specifications before submitting a custom order. Incorrect details supplied by the customer may not qualify for a return or refund after production, except where applicable law provides otherwise or the supplied item is damaged, defective or incorrect.

6. Cancellation by M/s Nextgen Technologies

We may need to cancel an order if a product is unavailable, a material pricing or listing error occurs, payment cannot be verified, delivery to the supplied destination is not supported, or fulfilment is otherwise not reasonably possible.

If payment has already been received for an order cancelled by us, we will initiate a refund for the amount paid for the cancelled order. We will use the contact details supplied with the order to notify you and, where needed, explain the next steps.

7. Orders Already Dispatched

Once an order has been dispatched, it generally cannot be cancelled under this policy. If the product arrives damaged, defective, incorrect or materially different from its listing, please follow the Return & Refund Policy and report the issue within 24 hours after delivery.

If tracking indicates that delivery has already been attempted or completed, please contact us with the order number so we can review the shipment status and advise on the available process.

8. Contact Us

For cancellation requests or questions, contact us promptly and provide your order number. We will check the current order status and confirm the available next step.